Job Openings Oracle Cloud CX Consultant (Oracle CPQ Cloud -- Big Machines)

About the job Oracle Cloud CX Consultant (Oracle CPQ Cloud -- Big Machines)

The Work/Responsibilities:

  • Attends Global/Regional workshops and kick-off work for project
  • Teams with key client business and IT users to define business requirements and design

    solutions to meet their needs

  • Maintains demand and flow of inputs to the project, performs analysis, localization work
  • Lead the technical aspects of Oracle Cloud CX implementations, providing hands-on

    expertise in design, configuration, and customization.

  • Manage end-to-end Oracle Cloud CX projects, ensuring timely delivery, budget adherence,

    and client satisfaction.

  • Work closely with cross-functional teams, providing guidance and mentorship to junior

    team members, fostering collaboration and knowledge sharing.

  • Engage with clients to understand their unique CX challenges, providing strategic insights,

    and translating requirements into effective Oracle Cloud CX solutions.

  • Drive the design and architecture of Oracle Cloud CX solutions, ensuring alignment with

    industry best practices and client needs.

  • Conduct thorough testing and quality assurance to guarantee the robustness and reliability

    of Oracle Cloud CX implementations.

  • Stay updated on the latest Oracle Cloud CX features, industry trends, and emerging

     technologies, bringing fresh perspectives to our projects

Job Qualifications
Functional Role

  • 4-7+ years of relevant Customer Relationship Management technology experience; 1-3+ Years of Program/Project Management
  • Relevant experiences in the following areas:
    • Sales 
    • Marketing 
    • Service 
    • CPQ (Configure, Price, Quote) 
  • Relevant experience in a role or similar capacity that does any of the following activities:
    • CX SKILLS (Sales, Marketing, CPQ, Service, Field Service, Intelligent Advisor)
    • Client-facing experience 
    • Functional background or knowledge of Oracle CX Cloud Modules 
    • Experience with various aspects of Oracle CX implementation including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities 
    • Experience in other SaaS CX/CRM products would be beneficial (ex. Siebel, Salesforce, etc); preferably with a consulting background and experience of end to end Oracle Cloud implementation project lifecycles
  • Due to the unique nature of the work: 
    • Strong team player with proven success in contributing to a team- oriented environment and team leadership skills
    • Proven ability to work creatively and analytically in a problem-solving environment
    • Excellent oral and written communication skills and interpersonal skills 
    • Experience in other HR project implementation is a plus 
    • Degree in Information Technology, Computer Science or other relevant field
    • Willing to travel for short- and long-term assignments 

Technical Role

  • 2 to 7+ years of relevant IT or Operations experience; 1-3+ Years of Program/Project Management
  • Completed Oracle CX Cloud Training or at least 6 months experience on one (1) or more the following business processes: Sales, Marketing, CPQ, Service
  • Relevant experience in a role or similar capacity that does any of the following activities:
    • ETL (Extract/Transform/Load), Oracle Cloud Integration, Oracle Cloud Reporting
    • Knowledge of various Oracle CX technical functionalities including but not limited to OTBI, OBIEE, ODI
    • Knowledge of web development skills such as React, Node, JavaScript, Knockout Js, HTML, CSS, jQuery, Ajax, Node Js
    • Knowledge of object-oriented programming such as Visual Builder, VB.NetTechnical skills such as SQL, PL/SQL
    • Client-facing experience within multiple industries 
    • Experience with various aspects of Oracle CX implementation including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities 
    • Experience in other SaaS CX products would be beneficial; preferably with a consulting background and experience of end to end
    • Oracle CX Implementation project lifecycles or experience of managing teams for Project Lead roles

Nice To Have:

  • Bachelors or Masters Degree in IT or relevant field 
  • Proven experience leading Oracle Cloud CX implementations in a  consulting environment. 
  • In-depth technical expertise in Oracle Cloud CX modules and  configurations. 
  • Strong project management skills with a focus on delivering high-quality solutions. 
  • Excellent communication and interpersonal skills for effective client engagement. 
  • Oracle Cloud Certification is a significant advantage, but not required 
  • PPSM Certifications 

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