Client Portfolio Optimization Associate Manager

The work:
As a Process Architect, you are responsible for being the global offering expert, developing & managing the processes required to execute the Relationship Management offering. This role is responsible for developing the How of the offering & working closely with the Offering Leads & Advisors who are responsible for the Why & What.

You will:

• As a Service Process Architect Associate Manager, you will help Market and Market Unit Leads in Sales Excellence manage their portfolio by providing trustworthy advice. You will:
• Help the Service Offering Lead and Service Process Architect Manager design and implement a smooth process to onboard our acquisitions and assess their performance regularly.
  
• Assist the Service Process Architect Manager in developing, executing and improving the processes of your assigned service offering.
• Handle day-to-day processes effectively.
• Contribute to efforts of the CPM, Application Architecture, Analytics and Change Management teams to encourage stakeholders to use the available processes, tools and training.
• Participate in feedback gathering efforts to enhance service offerings

Skills and Qualifications:

• Minimum of 5 years of experience, with proven track record in supporting and enhancing business services/processes.
• English language fluency (oral and written)
• A record of successfully managing programs in a demanding environment; With background in Business Development
• Experience balancing multiple stakeholders internal and external, across functions
• Passion for technology and innovation
• Strategic thinking and business acumen
• Knowledge and advanced excel and PowerBI

Good to Have:

• Prior sales experience