Service Delivery Ops Lead Manager

RESPONSIBILITIES: 

• Delivery support on the following: 

                  - Transformation Initiatives

                  - Quality and Productivity improvement

                  - Client escalations 

                  - Process assessment to further enhance the existing process 

                  - other related delivery issues 

• SME for RTR benchmarks and leading practices 
• Project Manager / SME for deployment/ assessment of new and existing tools and technologies 
• Perform capacity planned to understand potential gap on team staffing 

OTHERS: 

• Project Shift Schedule: Rotation Shift 
• Project Rest Day: Rotation Off 
• Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS: 

• At least 8-12 years relevant work experience; At least 5-10 years supervisory experience 
• In depth work background on RTR domain such JE, MEC, FA, IC, Financial reporting etc. 
• Finance related education 
• Knowledgeable on SAP, Blackline, and other related technologies