SME - Banking and Finance Account (Clark) | Onsite | For Pooling

Requirements:

• Bachelor's degree graduate, any field.
• Experience in handling escalation calls.
• Minimum of 3 years work experience as an SME in BPO/shared services industry.
• Excellent oral and written communication.
• Good problem-solving skills and ability to multitask.
• Preferably with background or knowledge in Banking and Financial.
• Amenable to work in shifting/nightshift schedule in Clark.
• Amenable to work onsite

Responsibilities:

• Meet SLA and KPIs
• Handle escalation calls
• Knowledge and experience on ticketing tools.
• Displays superb customer service skills and capabilities
• Basic Operating System knowledge
• Knowledge of common Microsoft Office products & service