Team Lead - Travel Sales (Cebu) | Onsite

Start Date: ASAP

Nature Of The Account: Travel Sales

Type of Support: Voice

Work Arrangement: 100% Onsite

Shift Schedule | Restdays: 24x7

Educational Requirement: Finished at least 2 years in college without back subject/s

Requirements:

• 2 to 4 years of overall Experience
• Minimum 12 months of experience in managing teams for contact center services
• Essential Hiring Skills:
• Experience and knowledge in people management
• PC basic knowledge, typing on PC using keyboard shortcuts
• Communication skills
• Coping with stressful situations
• Selling skills
• Microsoft office (Outlook, Word, Excel)
• Knowledge of data issues
• Focus on customer experience

Responsibilities:

• Team Leadership & Management: Leading, motivating, and coaching a team of travel sales agents to meet and exceed sales goals and performance targets. This includes hiring, training, and developing team members.
• Sales Performance & Strategy: Monitoring and analyzing sales performance, identifying areas for improvement, and developing strategies to maximize profitability and achieve objectives. This might involve setting sales plans, monitoring trends, and preparing sales reports.
• Customer Service & Operations: Ensuring the team provides high-quality customer service, expert travel advice, and tailored solutions, while also managing and resolving issues and complaints.
• Collaboration & Communication: Working closely with other departments (e.g., operations, product development) to ensure seamless service delivery and aligning departmental goals. Maintaining effective relationships and communication with clients and vendors is also crucial.