USRN Team Leader (Manila) | Onsite

Work Setup/Shift: WFO / Night shift

Start Date: ASAP

Qualifications:

• USRN License any state as long as active
• Leadership experience in BPO or hospital recent (ER or ICU experience)

Responsibilities:

• Lead, supervise, and motivate a team of US Registered Nurses (USRNs), ensuring they meet performance standards and quality targets.
• Allocate daily tasks, set goals, and ensure timely and accurate completion of clinical documentation reviews.
  
• Foster a positive and collaborative work environment that encourages open communication, learning, and team development.
• Monitor team performance, conduct regular one-on-one meetings, and provide constructive feedback to ensure continuous improvement.
• Conduct team huddles, training sessions, and knowledge-sharing activities to ensure alignment with project goals and updates.
• Perform quality checks and audits on completed work to identify areas for improvement and provide guidance for corrective actions.
• Assist in the resolution of complex cases or discrepancies in clinical documentation by guiding the team through clarification processes or physician queries.