Call Center Agent (Arabic, English) - Cebu

TASQ is seeking bilingual call center agents fluent in Arabic and English for immediate on-site employment in Cebu City.

**Job Title: CUSTOMER SERVICE REPRESENTATIVE**

**Work Arrangement:** On-Site

**Work Schedule:** Flexible Shifts

**Key Responsibilities:**

- Respond to incoming customer inquiries via phone, email, and chat regarding travel bookings, itinerary modifications, cancellations, and related services.

- Provide comprehensive and accurate information about travel destinations, accommodations, transportation alternatives, and travel packages.

- Assist clients in making reservations and bookings, ensuring that all details are accurate and complete.

- Resolve customer issues and complaints with understanding and efficiency, referring more complex matters to higher-level support as necessary.

- Stay informed about current travel industry trends, regulations, and company policies to effectively assist customers.

- Follow up with clients to confirm their satisfaction with travel arrangements and address any feedback or concerns after travel.

- Work collaboratively with other departments, such as sales and operations, to meet customer needs and enhance the overall travel experience.

**Qualifications:**

- High school diploma or equivalent; an associate's or bachelor's degree is preferred.

- Minimum of 2 years of experience in a BPO Customer Service Role is REQUIRED.

- Proven experience in Travel Industry Customer Service is a PLUS.

- Excellent communication skills in both Arabic and English.

**Benefits:**

- Generous paid time off, including holidays.

- HMO health insurance (employee + one free dependent).

- Clear opportunities for career growth within the company.

- Competitive salary package.