Urgent | Lead Assistant Manager - Process Training | Pasay

Location: MOA Pasay

Work set-up: Hybrid

Qualifications:

• Classroom Management/Modules/Up-training/Initiatives/Quality
  - Help the Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s.
  - Monitor, coach and mentor trainers to help develop the required skill sets.
  - Develop training materials, activities, and assessments.
  - Facilitate training classes as needed.
  - Help the (Senior) Training Manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
  - Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program.
  - Protects the confidentiality of client and adheres to company policies regarding confidentiality.
  - Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
  - Ensure compliance with internal policies and procedures, external regulations, and information security standards.

Competencies Required:

• Excellent communication and organization skills
• Very good coaching and training skills
• Ability to communicate effectively to a variety of audiences
• Ability to provide and support a vision and direction
• Ability to implement projects with the highest degree of professionalism and ensure follow through and evaluation of their effectiveness
• Ability to work with minimum supervision and in a continually challenging environment
• Ability to analyze learning needs and assist in the development of customized modules and initiative