Call Center Team Lead - Sales Cebu

TASQ is looking for a sales team leader in Cebu.

The prescreening interview will be done over the phone. Resumes must be detailed with achievements and/or tasks per job.
Upon

 regularization:

10 VL, 10 SL

HMO Health Insurance avail on the 4th month (employee + 1 Free Dependent)

BPO Team Lead with at least 2 years of team lead experience in any sales LOB.

Work setup: onsite, no fixed schedule
Sales

 Team Leader - Customer Care Department/Call Center

Effectively manage a team of customer sales associates according to Holiday Factory guidelines while meeting or exceeding sales goals.

Responsibilities:

• Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
• Work closely with the team in achieving goals and targets.
• Conducts coaching and constant motivation to deliver targets.
• Hosting 1-on-1s and team meetings.
• Keeping up to date with business development and new product lines.
• Manage day-to-day line activities, prioritize, and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota.
• Ensure training and development plans are maintained for all team members.
• Manage the fair and consistent application of performance management and disciplinary measures as necessary.
• Support the Director of Customer Care to deliver business targets and objectives and create a performance-oriented culture.

Requirements:

• Minimum of 2 years' experience within a contact center environment as a Sales Team Leader
• Provides excellent sales drive and possess professional sales techniques
• Excellent leadership, coaching, people management, and development, excellent communication skills
• Ability to deal with demanding customers and escalations
• Has a critical thinking during challenging situations
• Exercises creative thinking and thinks outside the box
• Excellent in multitasking
• Excellent time management skills
• Good written and verbal communications.