Account/Process Trainer - BGC, Taguig

About the job Account/Process Trainer (Taguig) | Onsite

Benefits:

• Quarterly performance bonus.

• Outstanding career development opportunities and fast track career progression.

• Enjoy a fair work-life balance.

• HMO and Life Insurance for employee and 2 dependents for free.

• Inside the Central Business District area.

• Great place to work certified.
  

Responsibilities:

1. Training Needs Analysis:

• Ability to identify training needs accurately.
• Ability to extend follow- up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design:

• Demonstrates end to end understanding of course design methodologies.

3. Content Development:

• Demonstrates end to end understanding of content development and maintains appropriate methodology.

4. Course Delivery:

• Possesses effective delivery/training techniques and methods.

5. Research Methodology:

• Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

Requirements:

• Graduate of any 4-year course.
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
• Preferably with background or knowledge in Tech Support.
• Excellent oral and written communication.
• Amenable to work in shifting schedules in BGC Taguig.
• Amenable to work onsite