Workforce Services Sr Manager

OVERALL PURPOSE:

• Responsible for overall strategy and delivery of command center team, which includes: 
  • command center mobilization and stabilization
  • reporting, automation, insights framework and visualization strategy and execution
  • staffing strategy, execution and governance
  • execution of teams role in business continuity plan
  • financial reporting and governance, as this relates to staffing strategy
  • internal and external stakeholder management

RESPONSIBILITIES:

• Ability to drive revenue and cost optimization through WFM staffing / planning strategy, execution, reporting and governance
• Formulate and support execution of end to end staffing, reporting, automations and service management strategy
• Ensure database and data visualization are available timely, are accurate and use latest technology available
• Supervise direct and functional reports within geography / contract assigned
• Internal and external stakeholder management

OTHERS:

• Project Shift Schedule: Rotation
• Project Rest Day: Rotation
• Project/Team Location: Quezon Cyberpark Tower 1

SKILL AND QUALIFICATIONS:

• Graduate with 10 years of related work experience
• Proven track record of leading teams
• Thorough understanding of revenue and cost structure, as they relate to short term to long term staffing strategy
• Ability to motivate teams and rally the group toward organizational goals
• Excellent oral and written communication skills.
• Manages large-sized teams dispersed globally and/or work efforts at a client or within Accenture
• Requires analysis and solving of complex problems
• Power to influence or complete assignments independently and ability to make decisions