Call Center Agent - Shaw Boulevard, Mandaluyong

TASQ Staffing Solutions is in need of call center agents for its Shaw Boulevard site.

QUALIFICATIONS:

*6mos BPO experience Telco Upselling is a plus

*At least HS Graduate

*Must be amenable to work in Ortigas or Shaw

*Must be flexible to work in shifting schedules, weekends, and holidays

*2 consecutive days off

*Must have good tenure/ commitment

*Must be willing to work onsite

Compensation:

Salary offer will be made by the client + 2,000 NTA Upon regularization

HMO + 2 dependents Day 1

Responsibilities:

*Answer incoming customer calls promptly and professionally, addressing their inquiries, concerns, and requests.

*Provide accurate and relevant information to customers, ensuring high-quality service and customer satisfaction.

*Handle customer complaints or issues with empathy and patience, striving to resolve them effectively.

*Utilize company systems and databases to document and update customer interactions and details.

*Follow company guidelines and protocols for call handling, ensuring adherence to established procedures.

*Upsell and cross-sell products or services to customers, as appropriate.

*Identify and escalate complex or unresolved issues to the appropriate department or supervisor.

*Meet or exceed individual and team performance targets, including call quality, customer satisfaction, and sales quotas.

*Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

*Participate in ongoing training sessions and coaching to enhance skills and performance.