Call Center Agent - Iloilo (Logistics)

We are urgently in need of Logistics Associates for our October and November classes

QUALIFICATIONS:

Has excellent communication and interpersonal skills

Must be conversant in English

Willing to work in shifting schedules, weekends, and holidays

HS Graduate or SHS Graduate (at the very least) with or without BPO experience

Willing to work onsite in Mandurriao, Iloilo

The competitive salary and benefits packages will be discussed in detail by the client.

P35,000 signing bonus would be offered with one month's worth of free meals, free shuttle service, and P2,300 onboarding allowance

Responsibilities:

Answer incoming customer calls promptly and professionally, addressing their inquiries, concerns, and requests.

Provide accurate and relevant information to customers, ensuring high-quality service and customer satisfaction.

Handle customer complaints or issues with empathy and patience, striving to resolve them effectively.

Utilize company systems and databases to document and update customer interactions and details.

Follow company guidelines and protocols for call handling, ensuring adherence to established procedures.

Identify and escalate complex or unresolved issues to the appropriate department or supervisor.

Meet or exceed individual and team performance targets, including call quality and customer satisfaction.

Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

Participate in ongoing training sessions and coaching to enhance skills and performance.