Infra Tech Support Practitioner | Cebu

Job Description

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Summary:

As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving hardware and software issues, implementing technology at the operating system-level, and ensuring the smooth operation of server and network areas. 

Roles & Responsibilities:

• Provide technical support and maintenance for production and development systems and software products.
• Troubleshoot and resolve hardware and software issues.
• Implement technology at the operating system-level across server areas.
• Ensure the smooth operation of configured services running on various platforms. 

Professional & Technical Skills:

Required Skill:

• Proficiency in Infrastructure Monitoring.
• Additional Must To Have Skills: Proficiency in Japanese.
• Additional Good To Have Skills: Experience with Server Operating Systems x86.
• Strong understanding of hardware and software troubleshooting.
• Knowledge of operating system-level implementation.
• Familiarity with server areas.
• Ability to ensure the smooth operation of configured services. 

Additional Information:

• The candidate should have 1 year of experience in Infrastructure Monitoring.
• The ideal candidate will possess a strong educational background in Information Technology Operations or a related field.
• Minimum 1 year(s) of experience is required