Urgent | WFM Scheduler | Alabang

Work set-up: Onsite

Location: Alabang

Qualifications:

• Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
• Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.
• Minimum of 2-year WFM experience in a call center inbound voice process.
• With forecasting & scheduling experience is a must. Preferrably with experience in Alvaria