Delivery Excellence Associate Manager

RESPONSIBILITIES:

• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Assist organization in the creation, monitoring, measurement and analysis of standardized processes
• Support the development and implementation of a formal management review of Key
• Performance/Operating results, and train and coach all functional areas on measurement principles
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities

SKILLS AND QUALIFICATIONS:

• Open to Bachelors Degree or undergraduates with relevant experience.
• Must have minimum at least 3 years of relevant experience in Business
• Excellence/Business Transformation/Operational Excellence/Continuous
• Improvement/Process Improvement under Finance and Accounting
• Experience in BPO industry
• Handling clients isn't required and must focus on how candidates are able to communicate effectively, handle certain situations and thoroughly express knowledge on six sigma.
• Applicants with experiences in dealing and leading internal projects are acceptable.
• Led more than 1 Value Stream Mapping activity
• Six Sigma Green Belt Certified or Trained