Quality Specialist - Service Desk (Clark) | Onsite

Qualifications:

• Conduct process audits, deploy designed processes, analyze and report performance on quality.
• Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.
• Provide feedback to the agents, based on the findings of the monitoring

Work Setup: Clark (Onsite)

Requirements:

• Quality Specialist for a Service Desk account.
• Ability/having experience on reporting including on tools like Avaya/Cisco
• Willingness to work on multiple projects and also periodically set and achieve stretch goals.