PHRN Process Trainer for Nurses - Cebu

About the job PHRN Trainer (Cebu City) | Onsite

Work Setup/Shift: WFO / Night shift

Qualifications:

• Bachelor's degree in Nursing (BSN)
• Active PRC license
• Atleast 1-2 years as a Process Trainer
• 6 months to 1 year in a US Healthcare account
• Must be amenable to report in Cebu City ASAP

Responsibilities:

1. Training & Development:
   
   • Conduct induction and ongoing training for new hires and current employees in the healthcare BPO setting.
   • Deliver training programs related to US healthcare processes, prior authorization, coding, billing, and claims management.
     
   • Design and develop training materials, including manuals, presentations, and online modules.
   • Identify knowledge gaps and provide continuous coaching and feedback to employees.
2. Needs Assessment & Planning:
   
   • Perform a Training Needs Analysis (TNA) to assess skill gaps and develop appropriate training solutions.
   • Monitor and assess employee performance to determine the need for additional training or coaching.
     
   • Collaborate with team leads and management to ensure that training objectives align with business goals.
3. Content Development & Updates:
   
   • Regularly update training content to reflect the latest industry trends, healthcare policies, and procedural changes.
   • Review and refine training strategies based on feedback and evolving business requirements.
4. Compliance & Quality Assurance:
   
   • Ensure all training programs meet the required industry standards and comply with legal and regulatory guidelines.
   • Conduct performance evaluations and assessments to track learning outcomes and effectiveness.
5. Reporting & Documentation:
   
   • Maintain accurate records of training sessions, attendance, and employee progress.
   • Provide regular reports on training metrics, including completion rates and performance improvements.