Business Transformation Senior Manager

Responsibilities: 

• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles 
• Assist organization in the creation, monitoring, measurement and analysis of standardized processes 
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles 
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings 
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis 
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization 
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc. 
• Communicate to key management stakeholders on salient quality issues and business opportunities 

OTHERS: 

• Project Shift Schedule: Mid Shift 
• Project Rest Day: Weekends Off 
• Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS: 

• Local Preferred - Open to Non-Local 
• Black Belt Trained or Certified with relevant experience in AI and RPA 
• 15+ years of overall experience in Business Excellence under BPO or Shared Services industry 
• At least 10 years of experience in leadership position