Service Delivery Lead (WFH)

TASQ is looking for an Service Delivery Hub Lead to work on a remote setup.

About the job Service Delivery Hub Lead (WFH)

Responsibilities:

• Act as the representative and face of the Service Delivery Hub, advocating for the hub's interests and liaising with both internal and client stakeholders to ensure effective communication and collaboration.
• Share ongoing updates, challenges, and requirements to and from relevant stakeholders.
• Act as the SPOC for hub-related questions and collaborate with other Hub Leads or Stakeholders.
• Monitor and manage day-to-day hub Key Performance Indicators (KPIs) such as: Service Level Agreements (SLAs), Quality, CSAT/NSAT, and others.
• Ensure strict adherence to processes and quality standards within the hub.
• Foster a positive and collaborative work environment, promoting teamwork and knowledge-sharing among team members.
• Provide effective leadership, guidance, and support to team members, encouraging their professional growth and development.
  

Requirements:

• This requires at least 7 years of experience as Service Delivery Lead representing their group to internal and external stakeholders.
• Experience in managing and monitoring in KPIs like Service Level Agreement Compliance, Quality, CSAT/NSAT/NPS and Quality daily is also a must.

Shift:

• No fixed work schedule but predominantly nightshift