QA Manager for Retail (Makati)

Shift: Shifting Schedule

Work setup: Onsite (Makati)

Requirements:

• Hiring Team wants to see that level of experience in multi program and multi site management for QA.
• Six sigma certification
• Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. 
• Documents quality issues and performance measures for management review. 
• Provides information to assist in the feedback and formal education process of individuals on the phone.
• Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. 
• Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. 
• Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
• Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.