Urgent | Transition Manager

Job Description:

• Provide ground level assessment and recommendations on processes with respect to process re-engineering
• Extensive interaction with business users, senior management and IT personnel · Lead client engagements, ensuring consistent service delivery
• Create account strategies to maximize client satisfaction, business impact, employee engagement and human capital development
• Conduct quarterly and annual appraisals for Assistant Managers / Lead Assistant Managers (LAMs) based on evaluation of metrics performance and of non-metrics based parameters; and develop corresponding action plans
• Provide periodic feedback and coaching

Qualifications: 

• Minimum 15 years of education with a graduation degree/diploma or equivalent
• Minimum three years of relevant work experience

Skills:

• Demonstrate experience and capability to manage projects independently · Strong people management and leadership skills 
• Capability to conduct an appraisal discussion and assess different levels of performance and potential 
• Excellent written and verbal communications skills
• Appreciation of the domain needs of the process and its key drivers · Reasonable level of business perspective regarding the internal functioning of BPO (business process outsourcing) and Suppliers organization
• Good networking capability and client facing skills