Urgent | Senior Voice Associate | Manila

Shift: 9 am to 6PM EST

Requirements:

• Grad/Under Grad
• 1 to 2 Years of contact center experience
• Minimum 1 Yr of collections experience

Responsibilities:

• Work on the delinquent accounts and perform collection activites
• Call customers and inform about the account status and collect due amount
• Negotiate with the customer in assertive manner to deliver desired outcome of getting the account out of colelctions
• Update relevant systems and add service requests basis the discussion with the customer
• Adhere to laws and regulations while performing collection duties
• Co-ordinate with the internal and external teams in case there is additional information required or asked by the customer
• Ensure that the right service is provided to the customer