Quality Manager | Pasay

Responsibilities:

• Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance
• Leads significant process improvement projects
• Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs
• Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
• Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements

Qualifications:

• Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience
• Excellent working knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook
• Process Mapping/Value Stream Mapping
• Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred
• Preferably knowledge of industry domain being aligned to Insurance
• Knowledge of quality systems (ISO, COPC) preferable
• Graduate in any stream