Knowledgebase Manager - Service Desk Financial (BGC)

Work Setup: Onsite (BGC Taguig)

Requirements:

• At least 3 years experience in a service desk LoB in the BPO industry
• 2 years experience in knowledge base (KB) management
• Must have experience in creating, maintaining, and updating knowledgebase articles under a service desk account
• ITIL Certification is a plus
• Web design experience is also a plus