Urgent | Business Analyst | Bicol

Key Responsibilities:

• Analyze existing business processes, workflows, and operations within the Program.
• Identify process bottlenecks, inefficiencies, and areas for improvement.
• Work closely with process owners to understand their requirements and pain points.
• Collect, organize, and analyze data related to process performance, quality, and key performance indicators (KPIs).
• Generate reports and insights from data analysis to drive decision-making.
• Collaborate with clients and internal stakeholders to gather and document business requirements.
• Translate business needs into clear and actionable requirements for process improvement.
• Propose and design process improvements and optimizations to meet client and company objectives.
• Develop detailed process documentation, including flowcharts and Standard Operating Procedures (SOPs).
• Manage and oversee the implementation of process improvements and changes.
• Monitor project timelines and ensure that milestones are met.

Qualifications:

• Bachelor's degree in any related field.
• Advance excel skills (macros, automation etc).
• Proficient in Tableau and six sigma methodology.
• Proven experience as a Business Analyst in a BPO or related industry.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis tools and software.
• Project management skills and experience.
• Knowledge of BPO processes and outsourcing industry trends

Work Location:

Legazpi, Bicol