Job Openings
Customer Service Representative
About the job Customer Service Representative
Job Summary: As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls in a professional and efficient manner. You will provide accurate and timely information to customers while ensuring high-quality service delivery that meets company standards.
Responsibilities:
- Answer incoming customer calls promptly and respond to inquiries and complaints effectively.
- Identify and escalate priority issues to appropriate channels for resolution.
- Maintain a thorough understanding of company products, services, and promotions to provide accurate information to customers.
- Follow communication scripts when handling different topics and scenarios.
- Handle customer complaints with empathy and professionalism, aiming to resolve issues to the customer's satisfaction.
- Obtain and evaluate all relevant information to handle customer inquiries and complaints.
- Perform outbound calls to follow up on customer issues, solicit feedback, or update customer information.
- Maintain a courteous and professional demeanor while representing the company.
- Ensure all customer interactions are recorded accurately in the system.
- Meet or exceed productivity and quality assurance targets.
Qualifications:
- HS Graduate with 6 months solid international voice experience
- If blended account, it should be 60% inbound voice.
- Willing to work Onsite and in Graveyard Shifts
- Onsite Processing
Salary & Benefits
- 10,000 Starter Bonus
- HMO upon onboarding
- 10% Night Differential
- Additional 500 pesos on regularization
Package Details