Assistant Manager - Market Research (Hybrid)

Work Setup: Hybrid with 2-3 days of work from office. 

Work Schedule: Midafternoon shifts however is work based it can be rotational

Requirements:

• Market Research and Analytics centered/focused (Preferrably experience with BPO but still endorse candidates whose experience is non-BPO so we can let the hiring team review)
• Candidate must possess at least a Bachelor's/College Degree , Business Studies/Administration/Management, Commerce, Marketing, Mass Communications or equivalent.
• Minimum Experience of 2 years in dealing with local/offshore clients required
• Experience in sales and client management within a call center preferred
• Preferably 1-4 Yrs Experienced Employees specializing in Marketing/Business Development or equivalent.

Responsibilities:

• Responsible for sourcing new business opportunities for the company as well as penetrating competitors' stronghold accounts. 
• Manages the sales process from the initial point of contact (lead generation) to presentations, proposal preparation.
• Oversees/coordinates production of projects from turnover to the call center management team until preparation of final report.
• Responsible to develop and execute marketing and sales strategies and plans for different industries in the market.
• Recommends/proposes to clients possible solutions/strategies on improving customer relationship from pre to post sales i.e. acquisition, customer care, retention/recovery and loyalty marketing programs.
• Ensure customer retention, recovery and profitability.