WFM Assistant Manager (QC)

Nature Of the Account: Shared resource supporting multiple projects

Work Arrangement: Onsite (QC)

Shift Schedule | Restdays: Flexible | Weekends off

Educational Requirement:

• College Graduates preferred
• Undergraduates can be considered (with relevant years of experience)

Work Experience:

• Minimum of 5 years' experience in workforce management in a BPO set-up
• Excel, WFM tools, Erlang calculations knowledge
• Scheduling, forecasting, capacity planning, stakeholder management
• Good communications skills