Team Lead - Financial - Taguig

TASQ is seeking a call center trainer, preferably with experience in financial accounts, for a position in Taguig. Candidates should be prepared for a phone pre-screening; subsequent interviews will be conducted either in person or virtually.

**Benefits:**

- HMO coverage for the employee and two dependents starting on Day 1

- Quarterly performance bonuses

- Excellent opportunities for career growth

- 24 days of leave annually

**Requirements:**

- At least 4 years of customer service experience within the BPO/BPM industry

- Bachelor's degree in any field

- Minimum of 3 years in a Team Leader role, with experience managing a team of agents handling voice or inbound calls

- Willingness to work in rotational shifts

- Flexible to work on shifting schedules

- Able to work onsite in BGC Corporate Center, Taguig

- Immediate availability to start

**Responsibilities:**

- Effectively lead and manage teams, including resource planning, career development, performance management, and attrition control

- Coach and develop team members, addressing knowledge gaps and skill or motivation issues

- Handle user and customer escalations, developing action plans to resolve concerns and ensuring ownership until resolution

- Regularly develop and implement internal and external governance protocols

- Manage client escalations efficiently and take appropriate actions to resolve issues