BPO Trainer | BFSI (Banking, Financial Services and Insurance) |

Key Responsibilities:

• Facilitate BFSI training for employees (new hires, progression, and enhancement)
• Develop and improve training curriculum and materials
• Analyze learner performance and adjust training methods accordingly
• Manage classroom and online training sessions
• Provide feedback, coaching, and evaluations to trainees
• Collaborate with supervisors and clients to address performance gaps

Requirements:

• 1+ year of BFSI (Banking, Financial Services, and Insurance) experience and adult education
• Strong communication, leadership, and time management skills
• Call center (inbound/outbound) and customer service experience
• Flexible schedule with willingness to work night shifts and travel
• College degree; computer proficiency is a must