Workforce Services Manager

OVERALL PURPOSE:

• Responsible for driving delivery of metrics and optimal performance of the team through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. Provide valuable insights based on available data and existing operational processes.

RESPONSIBILITIES:

• Deliver timely ad hoc and standard workforce management tasks Gather and document delivery requirements
• Maintain workload inventory and manage resource capacity 
• Manage process change requests 
• Manage on-site and global governance for the purpose of effective and efficient performance delivery 
• Work with process subject matter experts from each functional team 
• Provide and assist in designing insightful views for reporting 
• Provide regular & ad-hoc results interpretation to the company's Management as requested Utilize data to identify trends and opportunities for improvement 
• Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between the company, vendors and clients 
• Perform Quality Assurance (QA) on data analysis performed by other groups as needed 
• Client management & governance where Data analytics & Reporting/WFM tools mobilization is concern

Good to have

• Account, Commercial & Contract knowledge
• Billing/Invoicing, Supply Management basics

SKILL AND QUALIFICATIONS: 

• At least 8-12 years industry experience
• At least 5 years leadership experience 
• At least 5-8 years domain experience (Workforce Management)
• Excellent written & verbal communication skills
• Open to college undergraduate with relevant experience

OTHERS:

• Project Shift Schedule: Rotation
• Project/Team Location: Quezon Cyberpark Tower 1