Job Openings
Call Center Agent (Financial Account)
About the job Call Center Agent (Financial Account)
Job Title: Customer Service Representative for a Financial Account
Location: Taguig
Key Responsibilities:
- Customer Support: Handle inbound and outbound calls related to financial accounts, including account inquiries, transaction details, and account maintenance.
- Problem Resolution: Address and resolve customer issues, complaints, and requests efficiently and professionally, ensuring a high level of customer satisfaction.
- Account Management: Assist customers with account setup, modifications, and closures. Provide guidance on account features, services, and products.
- Transaction Processing: Process financial transactions accurately, including deposits, withdrawals, transfers, and payments.
- Compliance: Adhere to company policies and procedures, including privacy regulations and financial compliance standards, to ensure secure and accurate handling of customer information.
Qualifications:
- Education: Completed at least 2nd year in college
- Experience: Preferably with 1 year or more of contact center center experience/financial account
- Skills: Excellent communication skills
- Flexibility: Willing to work on shifting schedule and must be willing to work on-site (Taguig)
Benefits:
- HMO on day 1