Japanese-speaking Operations Supervisor

TASQ is looking to fill an on-site position for a Japanese Operations Supervisor ASAP .The pre-screening interview will take place over the phone

About the job Japanese Operations Supervisor (Eastwood)

Work Schedule: Monday to Friday, 8am - 5pm with minimal OT of 30 mins to 1 hour depending on the business needs

Responsibilities:

Supervise 15 bilingual agents

Assist in developing and streamlining procedures

Coach, motivate, reward, counsel and assist with disciplinary actions as necessary

Provide quality service to both internal and external customers on and off-line.

Assist agents with customer interaction on situations requiring special handling take customer

calls.

Ensure open flow of communication between agents, supervisors and management

Requirements:

Must be proficient in using the Japanese Language

Fluent in English

Has at least 1 year of experience as a team leader

Amenable to work in Eastwood, Quezon City

Nice to have:

Has experience in the BPO industry as a Team Leader

Knowledge in the BPO industry

Has experience in sales