Site Wellness Lead - Trust & Safety (Cebu) | Onsite

Department: Wellness Trust & Safety Account

Reports to: Global Account Wellness Leader

Work Arrangement: Onsite (Cebu)

Responsibilities:

• Ensure implementation and maintenance of the Wellness Program and associated Minimum Wellness Standards.
• Lead and manage the performance of third-party counsellors.
• Represent the site in MBR, QBR, and HBR meetings with internal and external stakeholders.
• Prepare and deliver client presentations.
• Collect, analyze, and report data to measure program effectiveness.
• Maintain accurate records, documentation, and reports for all site wellness activities.
• Conduct monthly wellness audits to ensure compliance with standards and client requirements.
• Manage client and internal wellness reporting requirements.
• Oversee internal, global, and client wellness audits.
• Administer the T&S Wellness application at the site.
• Develop and maintain monthly wellness calendars.
• Conduct training sessions (e.g., Welcome to Wellness) and employee roundtables.
• Engage stakeholders for feedback to support continuous improvement of wellness offerings.
• Collaborate with recruitment and onboarding teams to integrate wellness initiatives.
• Partner with the global research team and local operations teams on wellness-related projects.
• Complete periodic BATS reviews.

Qualifications & Experience:

• Bachelors degree in psychology, counselling, or related field.
• Proven experience managing wellness programs for Trust & Safety/Content Moderation teams.
• Vendor management experience.
• Strong project management and problem-solving skills.
• Ability to meet multiple demanding deadlines.
• Excellent communication, presentation, and stakeholder management skills.
• Strong organizational and analytical capabilities.
• Flexible, creative, and analytical in problem-solving approaches.
• Proficiency in MS Office (Word, Excel, PowerPoint).