HRBP Manager - BPO (Hybrid Setup)

Work Setup: Hybrid (2x a week onsite in MOA, Pasay). Additional onsite presence may be required as needed (e.g., for DOLE hearings or related matters).
Work Schedule: Mid-shift schedule

Qualifications:

• Bachelor's/College Degree in a related field
• Minimum of 3 years' experience in HRBP Manager roles or Senior Team Lead positions in BPO.
• Flexible to going on-site for attending DOLE hearings and handling employee concerns directly.
• Comfortable with ground-level work operations.
• Preferably available to start immediately

Responsibilities:

• Resolution of end-user issues is timely with minimal escalations
• Completion of ERP compliance and audit activities as per pre-defined timelines
• Accuracy and timeliness of HR Monthly Reports and other related trackers
• Help manage the regulation process, ensuring 100% compliance with the company policies & procedures and the Philippine Labor Code
• Be the first line support for HRBP administrative requirements
• Help answer questions, research, and resolve HR issues, and ensure appropriate documentation is completed
• Promote and manage local implementation of corporate HR initiatives
• Oversee and/or support employee engagement activities by the company
• Other tasks may be assigned