BPO Account/Process Trainer - Service Desk Financial (Clark, Pampanga)

Position: Account/Process Trainer - Service Desk Financial (Clark) | Onsite

Benefits:

• Quarterly performance bonuses
• Excellent career development opportunities and fast-track progression
• Support for a healthy work-life balance
• Free HMO and life insurance coverage for the employee and two dependents
• Located within the Central Business District area
• Certified as a great place to work

Responsibilities:
       Training Needs Analysis:

• Accurately identify training requirements.
• Provide follow-up support on the floor to reinforce learning and enhance performance.
  
  Curriculum and Course Design:

• Demonstrate comprehensive understanding of course development methodologies from start to finish.
  
  Content Development:

• Show expertise in content creation and ensure the application of appropriate development methodologies.
  
  Course Delivery:

• Utilize effective training techniques and methods for delivering sessions.
  
  Research Methodology:

• Have basic knowledge of research principles to conduct research ethically and effectively, with guidance.
  
  Partnerships:

• Collaborate closely with various functions and stakeholders.
• Communicate effectively across different cultures with client teams.
  
  People Management:

• Build and lead cross-cultural teams.
• Manage conflicts effectively.
  
  Planning, Organizing, and Administrative Skills:

• Handle administrative tasks such as attendance tracking, agent evaluations, training feedback, utilization reports, scheduling, and coordination with TIG/Facilities.
• Efficiently schedule training sessions, optimizing available resources.
• Ensure training plans and delivery are completed on schedule.
• Identify opportunities to increase process and team efficiencies.

Requirements:

• Bachelor's degree in any field
• Minimum of 4 years of total BPO experience, with at least 2 years as a trainer within BPO or shared services
• Background or knowledge in Tech Support or Service Desk roles
• Excellent verbal and written communication skills
• Willing to work in shifting schedules in Clark
• Able to work onsite