RTA/MIS Specialist - Quezon City

Position: RTA/MIS Travel Collections (QC) | Onsite
Account Type: Travel Outbound Collections
Start Date: October 13
Support Type: Non-voice
Work Arrangement: 100% Onsite (Quezon City)
Shift Schedule & Rest Days: Night shift

Educational Requirements:

• Completed at least 2 years of college without any failed subjects

Work Experience:

• Minimum of 2 years as a Real-Time Analyst in a BPO environment
• Experience in any domain
• Strong communication skills
• Preferred skills include proficiency with PowerBI

Responsibilities:

• Real-time Monitoring: Continuously oversee agent activities, call volumes, and queue statuses using specialized monitoring tools.
• Staffing Adjustments: Make necessary schedule modifications, such as adjusting break times or reallocating resources, to ensure optimal staffing levels.
• Performance Evaluation: Track agent adherence to schedules and performance metrics to identify deviations or issues that may affect service quality.
• Problem Resolution: Detect and address issues in real-time, including system outages, routing problems, or unexpected surges in call volumes.