Call Center Agent - Cebu City

About the job Customer Service Representative (CSR) | Cebu | Onsite

Work Setup: 100% Onsite (Cebu City)

Shift: No Fixed Schedule

Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat related to travel bookings, itinerary changes, cancellations, and other travel-related services.
• Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.
• Assist customers in making reservations and bookings, ensuring all details are accurate and complete.
• Resolve customer issues and complaints with empathy and efficiency, escalating complex issues to higher-level support as needed.
• Maintain up-to-date knowledge of travel industry trends, regulations, and company policies to effectively assist customers.

Qualifications:

• At least 2 years experience of voice (Inbound, International Account)
• Excellent verbal communications skills
• Superior listen, written, data entry and typing skills

Benefits:

Upon regularization:
- 10 VL, 10 SL, 5EL
- HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)