Process Excellence Consultant - (Cebu City)

About the Position: Process Excellence Consultant - Healthcare (Cebu) | Onsite

Account Focus: Healthcare

Support Type: Non-voice

Start Date: Immediate

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest Days: US Business Hours; Weekends Off

Qualifications:

- College Graduate

- Extensive experience in a Healthcare account, specifically US benefits

- At least 3 years of experience in process improvement and quality assurance (QA)

- Total professional experience of no less than 7 years

- Preferred: Six Sigma methodologies and certifications

Knowledge Areas:

- Root cause analysis

- Lean methodologies

- Corrective and Preventive Actions (CAPA)

- Quality concepts

Responsibilities:

- Process Analysis & Improvement: Map current processes, identify inefficiencies and bottlenecks, and develop solutions to optimize operations.

- Project Leadership: Lead process improvement projects, oversee their execution, and ensure successful implementation of changes.

- Methodology Application: Apply tools and techniques like Lean Six Sigma, Kaizen, and Value Stream Mapping to facilitate improvements.

- Performance Monitoring: Establish metrics and reporting systems to track process performance and evaluate the effectiveness of implemented changes.