BPO Solution Design Senior Consultant (Taguig) - Onsite

About the job: Senior Consultant - Solution Design (Taguig) | Onsite

Requirements:

• Minimum 8 years of BPO/BPM experience. It is mandatory to have worked in customer service operations in a managerial role. Prior solution design experience will be preferred.
• Must be knowledgeable on contact center operations along with the RFP process and bid management.
• Must be willing to work on-site in BGC Taguig

Responsibilities:

• Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
• Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain/market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
• Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
• Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
• Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies, etc.

Benefits:

• HMO for Employee and 2 Free Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities and exposure to multiple accounts