Global Operations Manager | Onsite - Taguig

Global Operations Manager (McKinley) | Onsite

Work Setup & Schedule: Flexible schedule
Location: McKinley West

Requirements:

• Minimum of 4 years of experience in global operations or a similar leadership role.

Responsibilities:

• Client Escalation & Communication: Serve as the single point of contact for all client escalations and communications related to global operations delivery.

• Global Performance Oversight: Collaborate closely with local leaders worldwide to ensure all KPIs are consistently met or exceeded.

• Unified Client Voice: Lead a cohesive one global team communication strategy toward the client, ensuring clarity, consistency, and alignment.

• Partnership Management: Build and maintain strong, collaborative relationships with internal stakeholders and external clients to achieve shared objectives.

• Proactive Project & Process Enhancement: Identify, develop, and implement initiatives to optimize operations, improve efficiency, and reduce costs.

• Strategic Alignment: Ensure site strategies and operational structures are consistent across global locations to maintain performance, quality, and client satisfaction.

• Communication Excellence: Articulate complex information clearly and concisely to diverse audiences, including senior leadership and clients.

• Strategic Planning: Develop and execute operational plans that align with business goals and client needs.

• Problem-Solving: Apply strong analytical skills to resolve complex operational challenges efficiently.

• Leadership & Influence: Lead, mentor, and motivate global teams, influencing outcomes without direct authority.

• Client Relationship Management: Manage high-level client interactions, including conflict resolution, negotiation, and long-term relationship building.

• Process Improvement: Apply process improvement methodologies (e.g., Lean, Six Sigma) in a global operational context.

• Adaptability: Operate effectively in a fast-paced, evolving global environment, adapting to shifting business needs.