Workforce Manager (BPO experience needed) - Onsite in Cebu City

About the job: Workforce Manager (Cebu City) | Onsite

Nature Of the Account: Support and Leadership

Start Date: ASAP

Work Arrangement: 100% Onsite | Cebu

Shift Schedule | Rest Days: US Business hours

Educational Requirement: College Graduate

Work Experience:

• At least 5 to 7 years relevant experience
• At least 2 years of supervisory experience
• Advanced Excel experience (VLOOKUP, Pivot Table, etc.)
• Report and dashboards creation

Requirements:

• Good working knowledge of computers, i.e., MS Office, and above-average MS Excel knowledge is required.
• Excellent verbal & written communication & presentation skills
• Good interpersonal & people management skills with a good problem-solving approach.
• Expert knowledge of service procedures
• Good analytical skills for MIS, number crunching & reporting to internal & external customers.
• WFM Tool Competency (IEX, eWFM, etc.)
• RTA/MIS experience is advantageous.
• Can work with minimal supervision and has initiative.