BPO HR Manager - Ortigas

About the job: HR Manager (Ortigas) | Onsite

Work Setup: 100% Onsite

Schedule: shift

Location: Ortigas

Non-negotiables:

• At least 3 years' experience as HR Manager in a BPO setup
• Must have experience with end-to-end talent acquisition for both volume and support leadership for BPO roles
• Champion in ER, EE, and Comp & Ben

Responsibilities:

• Develop and execute HR strategies that support local operations while aligning with the global HR framework.
• Lead end-to-end recruitment efforts in the Philippines, including talent sourcing, interviews, hiring, and onboarding.
• Drive employee engagement initiatives and create a positive work culture across distributed or remote teams.
• Oversee performance appraisal cycles and ensure timely feedback and development planning.
• Ensure compliance with Philippine labor laws, statutory regulations, and company policies.
• Handle employee relations matters with empathy and professionalism, addressing concerns, grievances, and disciplinary actions as required.
• Administer compensation and benefits programs in line with market benchmarks and internal parity.
• Identify training needs and implement learning and development initiatives for employee growth and retention.
• Maintain accurate employee records and HR metrics for reporting and analytics.
• Act as the local HR point of contact for leadership and employees, providing strategic guidance and day-to-day support.
  

Qualifications and Requirements:

• Proven experience (5+ years) as an HR Manager or Senior HR Executive, preferably supporting operations in the Philippines.
• Strong knowledge of Philippine labor laws, government compliance, and HR best practices.
• Hands-on experience with HR software, payroll systems, and digital HR tools.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to lead HR initiatives in a fast-paced, growth-oriented environment.
• Degree in Human Resources, Business Administration, or a related field.
• Must be flexible to work in night shifts with the team
• Must be willing to work from the office.