EVP of Operations - Healthcare (Executive Vice President)

Executive Vice-President for Operations / Country Leader for the Philippines and India

Qualifications:

• Bachelor's/Post-grad in Management
• Experience: 15 to 20 Years of relevant experience, ideally as an EVP/CM/VP.
• Strong and hands-on experience in BPO Operations with experience in managing the whole operations of PH with at least 7000 FTEs
• Extensive experience in managing healthcare operations within a call center/BPO environment (non-clinical, non-RCM)
• Solid P&L acumen
• PH Locations: QC, Ortigas & BGC
• Open to local talent or Indian expats in PH; also considering India-based candidates willing to travel to the Philippines as needed.
• Must have experience with healthcare-related verticals

Attributes & Attitude:

• Good understanding of business cycles, budgeting & financial management
• Customer Focus & Enabling people performance
• Ability to understand financial statements and perform elementary financial analysis
• Align individual goals to Organizational Goals
• Ability to manage multiple complex projects simultaneously

Summary: The EVP ensures the smooth functioning of the processes and compliance with procedures and policy guidelines. Leads the team of Operations Heads into operational growth and maximization of revenue; manages the processes as per client requirements and ascertains timely delivery of SLAs; supports future clients /new processes.

Primary Accountabilities:

• Develop strategic & tactical plans to identify, analyze, and efficiently respond to client needs, emerging trends, and best practices
• Ability to manage a multicultural team
• Build & execute growth plans for accounts to achieve revenue
• Ensure Service Level Agreements (SLAs) for the process are met as agreed with clients
• Classify causes for non-achievement of SLAs, develop solutions, and execute them
• Supervise the performance of processes every week/month and discuss the same with clients
• Develop & leverage client relationships to maximize bottom-line results
• Establish & develop strategies to achieve operational growth as per organizational directives to maximize profitability and client satisfaction
• Develop short- and long-term strategic business goals