BPO Service Desk Trainer - Clark, Pampanga

About the Position: Account/Process Trainer - Service Desk Financial (Clark) | Onsite

Responsibilities:

1. Training Needs Analysis:

- Accurately identify training requirements.

- Provide follow-up support on the floor to reinforce learning and enhance performance.

2. Curriculum and Course Design:

- Demonstrate comprehensive understanding of end-to-end course design methodologies.

3. Content Development:

- Develop content thoroughly, following appropriate methodologies from start to finish.

4. Course Delivery:

- Employ effective training techniques and methods for delivering sessions.

5. Research Methodology:

- Possess basic knowledge of research principles to conduct ethical and effective research with guidance.

6. Partnering:

- Collaborate effectively with various functions and stakeholders.

- Work closely with client teams and communicate effectively across cultures.

7. People Management:

- Build and lead cross-cultural teams.

- Manage conflicts efficiently.

8. Planning, Organizing, and Administrative Skills:

- Handle administrative tasks such as attendance, agent evaluations, training feedback, utilization reports, scheduling, and coordination with TIG/Facilities.

- Schedule training sessions efficiently, optimizing available resources.

- Ensure timely execution of training plans and delivery.

- Identify opportunities to improve team and process efficiencies.

Requirements:

- Bachelor's degree in any field.

- Minimum of 4 years of total BPO experience, including at least 2 years as a trainer in BPO or shared services.

- Background or knowledge in Tech Support or Service Desk preferred.

- Excellent oral and written communication skills.

- Willing to work in shifting schedules in Clark.

- Able to work onsite.

Benefits:

- Quarterly performance bonuses.

- Excellent career development opportunities and fast-track progression.

- Maintain a healthy work-life balance.

- Free HMO and Life Insurance coverage for the employee and two dependents.

- Located within the Central Business District area.

- Recognized as a Great Place to Work.