Call Center Quality Analyst - Senior Associate (MOA Pasay) - Onsite

About the job: Quality Compliance Analyst - Senior Associate (MOA Pasay) | Onsite

Work Setup: 100% onsite (MOA Pasay)

Requirements:

• 2nd Year College / 72 Units | Bachelor's Degree (Any Course)
  
• 1 year as a quality analyst in BPO

Essential Functions:

• Responsible for coordinating the Internal, External & client-driven audits and preparation thereof
• Manage documentation and control requirements.
• Supporting operations in driving compliance culture across assigned client areas.

Skills:

• Fairly good knowledge of MS Office Tools
• Basic Internet/email usage
• Good logical reasoning and reasonable analytical skills.
• Excellent communication skills (both verbal and written).
• Display high integrity and ethical values.
• Should display confidence and convincing skills.
• Should be a team player and demonstrate team leadership skills.
• Should be an assertive and result-oriented professional.
• Strong networking capability and interpersonal skills
• Strong Quantitative/Numerical Aptitude
• Persistence and results-oriented person