Sr. Operations Admin Officer

Summary of Sr. Operations Admin Officer Job Description 

Overall Responsibility: Manages all administrative tasks related to maintenance activities, resource allocation, employee attendance, reporting, site administration, and forms, ensuring compliance with company policy.

Key Duties:

• Resource Management: Analyzes resource allocation, recommends improvements, and escalates utilization issues.
• Employee Management: Tracks attendance follows up on missing documentation, and coordinates driver distribution.
• Reporting & Documentation: Maintains order logs, records daily work performance, prepares reports, and handles absence reporting.
• Communication & Coordination: Provides back-office support to supervisors/managers, assists section heads with job distribution, and coordinates with HR on staff changes.
• Field Maintenance: Tracks technician/driver attendance assists with resource scheduling, and maintains vehicle/driver logs.
• Customer Service: Contacts customers regarding fiber optic cable maintenance.
• Financial Tasks: Tracks invoices, assists with billing and reporting, and calculates bonuses (after manager approval).
• Technical Skills: Proficient in Microsoft Office Suite and has basic problem-solving and system thinking skills.

Qualifications:

• Bachelor's degree in MIS, Business Administration, or a related field (preferred).
• 2 years of experience in an administrative or project coordination role within the ISP or Telecom industry.
• Excellent communication (written and verbal) and interpersonal skills.
• Strong organizational and planning skills.
• Ability to work independently and as part of a team.
• Proficient in English and Arabic (written and spoken).

Additional Information:

• This is an experienced role where input on resource allocation and escalation of issues is expected.
• The role requires knowledge of company policies and procedures, as well as experience in administration, task coordination, and filing.
• The ideal candidate will demonstrate passion, initiative, and a results-oriented mindset.