Sales Support officer

Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Sales Support Officer. You will play a vital role in supporting our sales team by providing administrative and customer service assistance, ensuring smooth and efficient sales operations.

Responsibilities:

• Pre-Sales Support:
  • Qualify incoming sales leads and distribute them to appropriate sales representatives.
  • Research and gather information on potential customers and opportunities.
  • Prepare presentations and materials for sales meetings.
  • Schedule appointments and manage sales calendars for sales representatives.
• Post-Sales Support:
  • Process customer orders and ensure accurate data entry.
  • Track order status and follow up with customers to ensure satisfaction.
  • Generate reports and analyze sales data.
  • Assist with customer inquiries and complaints, resolving issues promptly and professionally.
• Administrative Support:
  • Maintain and update customer records and databases.
  • Manage sales-related documents and files.
  • Prepare sales contracts and proposals.
  • Coordinate travel arrangements for sales representatives (optional)
  • Perform other administrative duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Minimum 1 years of experience in an administrative or customer service role (preferred).
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks effectively.
• Positive and professional attitude.