Performance & KPI Monitoring Engineer

Key Responsibilities:

• Coordinate and manage the preparation of monthly, quarterly, and annual KPI reports for all departments.
• Monitor performance metrics, identify deviations from benchmarks, and alert management of potential issues.
• Ensure data accuracy and timeliness by administering measurement tools and following up with departments.
• Analyze data sources to verify KPI calculations and maintain report credibility.
• Monitor network performance and escalate critical issues for correction.
• Manage the KPI reporting dashboard for visual access to performance results.
• Analyze customer-related KPIs and ensure compliance with benchmarks.
• Propose KPI improvements and implement new management processes.

Qualifications:

• Bachelor's degree in Telecom Engineering or related field.
• 2+ years of experience in KPI and monitoring functions (preferably in ISP industry).
• Excellent English and Arabic communication skills (written and verbal).
• Strong computer skills (Excel, PowerPoint, Outlook, data analysis tools).
• Technical knowledge of ISP industry quality standards and assurance.
• Experience with performance and KPI management tools (ITIL & ISO preferred).
• Excellent interpersonal skills for interacting with senior-level staff.
• Passion for data analysis, problem-solving, and presenting insights.

This is a dynamic role for someone who thrives on data and enjoys driving performance improvements. If you're a team player with a sharp mind and a knack for numbers, we encourage you to apply!